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| | Cheltenham & Gloucester -
Accelerating Change to Drive In A More Productive Business Environment
Our challenge was to assist Cheltenham and Gloucester re-focus from being a sales volume driven company to a more customer focused organisation. The creative solution we incorporated was ‘Fivestar’ – a balanced scorecard reward programme that evaluated participants on 5 key measures: - Franchise Growth
- People Development
- Contribution
- Risk Management
- Service Quality
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